CrocoSlots Online Casino Privacy Policy

At CrocoSlots Online Casino, we are fully committed to protecting your personal information and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and protect the data you share with us when you visit our website at https://www.crocoslots.com/ or use any of our services. We encourage you to read this document carefully. By creating an account and using our platform, you acknowledge that you have read and understood our data practices as described below.

1. Who We Are

Here at CrocoSlots, we operate under the name Metlait SRL, a company incorporated under the laws of Costa Rica. Our platform is licensed by the Tobique Gaming Commission (licence no. 0000064), and we have been proudly serving players since 2022. We provide online gaming services — including pokies, live casino games, jackpots, and more — to players in Australia, New Zealand, Canada, and across Europe. If you have any questions about this policy or how we handle your data, you may contact us at support@crocoslots.com.

2. Information We Collect

When you interact with our CrocoSlots casino platform — whether during registration, login, or day-to-day use — we may collect the following categories of personal information:

2.1 Personal Identification Data

Full name, date of birth, and nationality
Email address, phone number, and residential address
Government-issued ID documents (for identity verification and KYC compliance)
Username and account credentials used at CrocoSlots casino login

2.2 Financial and Transactional Data

Payment method details (e.g., Visa, Mastercard, Skrill, Neteller, cryptocurrency wallets)
Deposit and withdrawal history, including amounts and timestamps
Bonus code usage — including any CrocoSlots promo code or CrocoSlots bonus codes you apply
Transaction records related to our Welcome Package and other promotions

2.3 Technical and Usage Data

IP address, browser type, device identifiers, and operating system
Pages visited, session duration, and click behaviour on our site
Gaming activity, including games played, wagers placed, and results recorded
Data collected through cookies and similar tracking technologies

2.4 Communications Data

Live chat transcripts and email correspondence with our support team
Feedback, complaints, and enquiries submitted to us
Marketing preferences and opt-in/opt-out choices

3. How We Use Your Information

Our CrocoSlots platform uses your personal data only for legitimate and lawful purposes. Specifically, we use the information we collect to:

Create and manage your player account, including enabling CrocoSlots login and account authentication
Verify your identity in accordance with our KYC (Know Your Customer) obligations and anti-money laundering regulations
Process deposits and withdrawals via your chosen payment methods
Apply and track bonuses — such as CrocoSlots no deposit bonus codes, free spins offers, and reload promotions
Operate and maintain our VIP loyalty programme, including Croco Coins rewards and level-up prizes
Provide customer support via live chat and email in English, German, French, and Norwegian
Detect and prevent fraud, money laundering, underage gambling, and other prohibited activities
Send you promotional communications where you have given consent (including CrocoSlots bonus updates and free spins offers)
Improve our website, games, and services based on aggregated usage analytics
Comply with our legal obligations under applicable gaming and data protection laws

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

Contractual necessity: We need your data to fulfil our obligations under your player account agreement
Legal obligation: We are required by law to conduct identity verification, age checks, and anti-fraud measures
Legitimate interests: We process certain data to protect the security and integrity of our services
Consent: Where you have opted in to receive marketing materials or promotional updates from us

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website to enhance your experience and to analyse how our platform is used. Cookies help us remember your preferences, maintain your session when you use CrocoSlots casino login, and deliver relevant content. You may adjust your cookie preferences at any time through your browser settings, though disabling certain cookies may affect the functionality of our site. For full details, please refer to our separate Cookie Policy.

6. Sharing Your Data

We do not sell your personal data to third parties. However, we may share your information with trusted partners in the following circumstances:

Payment processors: To facilitate deposits and withdrawals through methods such as Visa, Mastercard, Neteller, Skrill, and supported cryptocurrencies
Game providers: Including Evolution, Pragmatic Play, NetEnt, Microgaming, Play'n GO, and other software suppliers that power our 10,000+ game library
Identity verification services: To carry out KYC and age-verification checks
Regulatory authorities: Including the Tobique Gaming Commission, when required by law or our licence conditions
Fraud prevention agencies: To detect and prevent illegal activity on our platform
IT and infrastructure providers: Who support the operation of our website and CrocoSlots app

All third parties we engage with are contractually required to protect your data and use it only for the purposes we specify.

7. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law and our regulatory obligations. In many jurisdictions, anti-money laundering and gaming regulations require us to keep records for a minimum of five years following account closure. After this period, your data is securely deleted or anonymised.

8. Your Rights

Depending on your location and applicable data protection legislation, you may have the following rights with respect to your personal data:

Right of access: You may request a copy of the personal data we hold about you
Right to rectification: You may ask us to correct any inaccurate or incomplete information
Right to erasure: You may request deletion of your data, subject to our legal retention obligations
Right to restrict processing: You may request that we limit how we use your data in certain circumstances
Right to data portability: You may request a copy of your data in a structured, machine-readable format
Right to object: You may object to processing based on our legitimate interests or for direct marketing purposes
Right to withdraw consent: Where we rely on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us at support@crocoslots.com. We will respond to your request within the timeframes required by applicable law.

9. Security Measures

We take the security of your personal data seriously. Our CrocoSlots Online Casino platform implements industry-standard technical and organisational measures to protect your information against unauthorised access, loss, alteration, or disclosure. These measures include SSL encryption, secure servers, access controls, and regular security assessments. While no system is entirely infallible, we continuously review and update our security practices to safeguard your data.

10. Restricted Countries and Eligibility

We do not knowingly collect or process data from individuals residing in countries where our services are restricted. This includes residents of the United Kingdom, United States, Netherlands, Germany, and several other jurisdictions listed in our Terms and Conditions. If you access our site from a restricted country, you must cease using our services immediately. We reserve the right to close accounts and withhold funds where we determine that a player is located in a restricted territory.

11. Children's Privacy

Our services are strictly intended for individuals aged 18 years or older. We do not knowingly collect personal data from minors. If we become aware that a person under the age of 18 has registered an account or provided us with personal information, we will take immediate steps to close the account and delete the data. If you believe a minor has accessed our platform, please notify us at support@crocoslots.com immediately.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or regulatory obligations. When we make material changes, we will notify you via email or a prominent notice on our website. Your continued use of our CrocoSlots Online Casino platform after any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your data.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or our data practices, please do not hesitate to get in touch with us. Our support team is available 24/7 via live chat on our website or by email at support@crocoslots.com. We are committed to addressing your enquiries promptly and transparently.

Content updated: July 23, 2026